At Sayre Sleep, our goal is to give you the best sleep experience possible. We know that buying a mattress online is a big decision, so we’ve made our policies clear and simple.
1. Refunds
You may request a refund in the following cases:
• Order not received
If your mattress has not been delivered within the expected timeframe and there is no tracking update confirming delivery, we will issue a full refund.
• Damaged or defective mattress
If your mattress arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery with photos or videos. Once verified, we will process a full or partial refund depending on the issue.
• Wrong size or incorrect item
If you receive a mattress in the wrong size or an item different from your order, please share photos of the law tag/label and packaging. Once confirmed, we will either send a replacement or issue a refund.
❗ Note: Refunds cannot be issued if the tracking shows the mattress was delivered to your address, unless you provide a written non-delivery confirmation from the carrier (FedEx/UPS).
2. Replacements / Resend
We will send a replacement mattress in these cases:
• Transit damage – If your mattress arrives with visible shipping damage.
• Wrong size or model – If the wrong mattress was delivered.
• Lost in transit – If the carrier confirms your mattress was lost before delivery.
3. Returns
Because mattresses are heavy and costly to ship, returns are only approved when necessary.
• Contact us within 30 days of delivery to request a return.
• The mattress must be unused, still compressed/sealed in its original packaging.
• Return shipping is the customer’s responsibility unless the mattress is defective or incorrect.
• Once returned and inspected, we’ll confirm your refund.
4. Cancellations
• Orders can be canceled before shipment only.
• Once a mattress has been shipped, cancellation is no longer possible.
5. What’s Not Covered
We cannot accept refunds, returns, or resends in these situations:
• Change of mind after opening or using the mattress
• Incorrect shipping address entered at checkout
• Mattress does not match personal comfort preference (firmness/feel, if correct size/model was delivered)
• Refused deliveries or unclaimed packages
6. Need Help?
If you have an issue with your mattress, contact our Sayre Sleep Support Team at contact us page within 30 days of delivery. Include your order number, a clear explanation, and photos/videos if applicable. We’ll resolve your case as quickly as possible.